Refund policy

RETURN AND REFUND POLICY

1. Right of Withdrawal

A consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason, in accordance with EU and Slovak legislation.

The withdrawal period is considered met if the notice is sent before the deadline expires.

2. Return Conditions

Returned goods must be:

• undamaged
• not excessively used beyond necessary testing
• complete (including accessories)

The customer may unpack and test the product to the extent necessary to determine its nature and functionality.

3. Return Costs

The customer bears the direct cost of returning the goods.

4. Refunds

The seller will refund all payments within 14 days of receiving the withdrawal notice.

Refunds may be withheld until the goods are returned or proof of dispatch is provided.

5. Complaints (Warranty Claims)

The seller is responsible for defects that appear within 24 months from delivery.

6. Customer Rights

In case of a valid complaint, the customer is entitled to:

• repair
• replacement
• reasonable discount
• withdrawal from the contract (if the defect is significant)

7. Submitting a Complaint

Complaints can be submitted via email:
shop@pinkwatergun.com

The customer must describe the issue and provide proof of purchase.

8. Complaint Processing Time

Complaints are handled within 30 days of submission.

EFFECTIVE DATE: 21.04.2026